As a  Senior Research Associate you will support managers with the dynamic project fulfilment process for simple to moderate market research studies, including fielding, data collection and review, report preparation, analysis and client communications.

You will be trained on the job in setup and fulfilment of research studies and manage clients and strategic research engagements.

 Relevant Experience

• 2-3 years experience in the market research industry (from either the client side or the agency/research provider side)
• Basic understanding of market research methodologies
• Experience with data collection and analysis tools
• Should be able to draft basic survey questionnaire from a project brief
• Assist with programming surveys and field management
• Manage a project schedule
• Perform analysis using Excel and SPSS (familiar with SPSS syntax work)
• Consult on research findings (research insights)
• Experience presenting results
• Enthusiastic about data and market research

Required skills

• Bachelor's degree
• Willingness to work in a fast-paced environment
• Demonstrated verbal, written, and interpersonal communication skills
• Proficient in MS Word, SPSS, Excel, PowerPoint
• Open to learning new technologies
• Creative, multitasker, with attention to detail

getWizer is a fast-growing startup that harnesses top-notch technology to help our customers understand what consumers really want.

Our unique technology is favored by leading global brands (details on our website), giving them a competitive edge by collecting and analyzing data quicker and simpler. Our Israeli office is located in Poleg (Sapir train station area).

If you love building complex systems while solving real business problems in a dynamic startup environment, this is an excellent opportunity for you. We appreciate work-life balance and diversity.

We are looking for a senior python developer to join our talented team to build an innovative consumer insights platform.

Responsibilities

• Please take part in the entire life cycle (design, implementation, deployment, and support) of building new features and capabilities into our product. This includes operational and data analysis features that are part of the back-end, implemented in Python. 
• Build a new research platform over AWS-based data lakes.
• Understand the product and its ecosystem, including various 3rd party services and tools.
• Keep up to date and apply software engineering best practices to continuously improve the quality of our codebase and getWizer's velocity.
• Think out of the box and be proactive in all aspects of your work.
• Collaborate with your peers to produce optimal solutions, continuously teach and learn, and.... have fun!

Requirements:

• At least 4 years of practical experience building complex web applications (backends) in Python.
• Solid understanding of Web application technologies and architectures (e.g., REST, web security, middleware, access control, etc.)
• High proficiency of OOP principles (DDD – a plus!)
• Experience working with a Linux, Docker, and Cloud (AWS/Google) environment
• Experience with working both SQL and NoSQL databases
• Experience with the following development practices: continuous integration, TDD – a plus
• Having good SQL knowledge (wiring queries).

getWizer is hiring a Customer Success Manager to join our North America team!

We are looking for a thoughtful and highly motivated problem solver who is passionate about creating positive customer experiences and building strong relationships with our top strategic customers. This person will be contributing to some of our key accounts and supporting our growth with leading global clients.

** Key Responsibilities **

• Develop a strong relationship with clients based on value add and expertise and become a trusted partner.
• Advise clients on best practices within market research and ensure their research and testing objectives are met. Aim to exceed client expectations and ensure they are delighted with getWizer.
• Comb through client data to pull out actionable insights that will drive their business forward. Clearly and concisely communicate these insights to key senior stakeholders across the organization.
• Work alongside upper management to promote retention of customers and work closely with Sales to move key accounts into annual recurring agreements.
• Manage the adoption of the getWizer platform across all relevant stakeholders within the account by defining our champions and planning and executing an expansion plan.
• Support efforts that will drive client adoption and expansion, including onboarding playbooks, product training materials, etc.
• Leverage client feedback to ensure our product development roadmap is evolving to meet their needs.
• Become well-versed on the technical side and offer insight and tips on how to use features and troubleshoot issues. Assist customers as needed with setting up and navigating the platform.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

** Requirements **

• 3-5 years of experience in customer success, account management, or a similar role, in a fast-paced or tech start-up environment
• 3+ years of experience within the market research or insights industry, including an understanding of innovative methodologies and the competitive landscape
• Exceptional ability to communicate and foster positive business relationships
• Ability to quickly learn new technical skills and become well-versed in our product
• Accountability, personal organization, and attention to detail
• Outstanding verbal, written, and interpersonal communication skills
• Strong team player
• Customer-driven and empathetic to client needs
• Results-driven
• Entrepreneurial spirit and creative mindset; a true problem-solver
• Exceptionally personable and approachable.
• Strong use of Microsoft Office

getWizer offers an attractive benefits program including health benefits and 401k.