Privacy policy

Recently Revised: October 2020

This Privacy Policy (“Privacy Policy”), is an integral part of our Terms of Service (“Terms”), and governs the processing and transfer of personal data collected or processed by Wizer Feedback Inc. (“Company“, “Wizer”, “we”, “us” or “our”) in connection with our website and our proprietary intelligent automated research platform and digital research wizard (“Platform“) and the services available through the Platform (“Services“).

Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms.

This Privacy Policy explains what data we may collect from you, how such data may be used or shared with others, how we safeguard it and how you may exercise your rights related to your Personal Data (as defined below), among others, and where applicable, as required according to the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

In the event you are a California resident and the CCPA applies to you – please also review our CCPA Privacy Notice .

If you do not agree to this Privacy Policy and to the data collection practices, we describe here, we may not be able to properly provide you with the Services. If you have any question to us regarding this Privacy Policy or our data practices, you are welcome to contact us at: info@getwizer.com.

APPLICABILITY

This Privacy Policy explains Wizer’s data collection practices that are applicable toward: (i) any visitor of our website (“Visitor”); (ii) any entity which uses the Services and their users (i.e., their employees) (“Customer“); and (ii) any individual who participates and answers a survey questionnaire provided by the Customer generated by the Platform (“Respondent” and “Survey“, respectively). Customers, Respondents and Visitors will be jointly referred to as “you” or “your“.

THE HIGHLIGHTS:

  • You are not required by law to provide us with any Personal Data. Sharing Personal Data with us is entirely voluntary.
  • You may not share Personal Data about other people with us which you are not authorized to share or use.
  • You may be entitled under applicable law to request to review, amend, erase or restrict the processing of your Personal Data.
  • If you have any questions or requests regarding the processing of your Personal Data, or would otherwise like to contact us in connection with this Privacy Policy, please send us an email to:  info@getwizer.com

  1. INFORMATION PROCESSED BY WIZER

We may collect two types of data and information from you, depending on your interaction with us. The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from which we have collected the Non-Personal Data. Non-Personal Data which is being gathered consists of technical information, and may contain, among other things, the type of operating system and type of browser, type of device, your action in the website or Services (such as session duration and page impressions), or approximate geo-location.

The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data”).

For avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as Personal Data as long as such connection or linkage exists.

We are considered as the “Data Controller” of the Personal Data we collect from our Visitors and Customers. As with respect to Personal Data we collect regarding Respondents we act as a “Data Processor” as further detailed below.

We do not knowingly collect or process any Special Categories of Personal Data, such as constituting or revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning a person’s health or data concerning a person’s sex life or sexual orientation (“Special Categories of Personal Data” or “Sensitive Data”). Moreover, in connection with Customers’ use of the Services, we do not monitor the data Respondents upload to our Services, therefore it is the Customer’s responsibility to ensure that Sensitive Data is not transmitted or uploaded to the Services. In the event you become aware that such data has been uploaded to the Services or collected by us unintentionally through a Survey, please inform us immediately.

Personal Data is only used for limited purposes, as specified below.

Type of Data
Purposes of Processing
For EU persons – Legal Basis under the GDPR
Personal Data regarding Customers:

Name, email address, access authorizations to the Services, payment information, bank account information, customer support issues.

As a Customer, we will send you email marketing materials regarding the Services you are currently using or any services we may offer in the future (“Direct Marketing”).
To provide the Services to the Customer.

To resolve any disputes, communicate with you regarding customer service and support issues, and to respond to questions or comments, and help resolve any problems.
Performance of a contract with you or in order to take steps at your request prior to entering into a contract.

Direct Marketing is subject to our legitimate interest, you may opt-out at any time from certain correspondence.
Personal Data regarding Respondents:

If you choose to participate in a Survey, you will be requested to provide certain data.
We act as the processor when we collect and process this type of data, which is processed on behalf of our Customer.
Your consent.
Contact us

In the event you choose to contact us in order to ask any question you will be requested to provide your name, phone number, email address, your company and free text.
To answer your question and provide you with the assistance, or any other service you requested.

The correspondence will be stored by us in the event we believe it is required, for example, in the event of any claims or in order to provide you with any further assistance.
Your consent.
Booking a demo

In the event you choose to book a free demo and to schedule a meeting you will be requested to provide your name, phone number, email address.
To schedule a meeting and to provide you with the free demo.
Perform our contract with you.
Career

In the event you apply for a job via our website, we will collect your CVs and additional information such as your contact details.
To process your job application and for recruitment purposes.
Your consent.
Online identifier

When you interact with our website your Internet protocol (IP) address. This data might be collected by us or by our service providers (i.e., through cookies).
We use this data in order to maintain, protect and manage our website for analytic and statistic purposes regarding interaction with our website.
Your consent.
Call center support

In the event you choose to contact us through our toll-free number you may share Personal Information such as your name and contact details. We use a third party services provider TollFreeForwarding which forwards the call to VoiceNation that answers the call and generates your request through an email to our team. We recommend you review TollFreeForwarding privacy policy as well as the VoiceNation privacy policy for further information:

https://tollfreeforwarding.com/content/privacy-policy/ and https://voicenation.com/privacy-policy/, respectively.
We process the information provided by you in order to answer your question or provide you with assistance or support requested, and in any other event where we believe it is required to provide you with any further assistance.
Your consent.

In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the Services and to enforce the Terms, as well as to protect the security or integrity of our databases and the Services, and to take precautions against legal liability. Such processing is based on out legitimate interests.

  1. HOW WE COLLECT INFORMATION

Depending on the nature of your interaction with the website and Services, we may collect information as follows:

  • Automatically– we may use cookies (as elaborated below) or similar tracking technologies to gather some information automatically when you interact with our website.
  • Provided by you voluntarily– we will collect information if and when you choose to provide us with the information, such as through a Survey you participate in, contact us communications, etc.

  1. SHARING PERSONAL DATA

We may share Personal Data only under the following limited circumstances:

  • With trusted partners and third parties who assist us in operating the Services and conducting our business, such as: cloud hosting services, account maintenance and technology services (i.e., Survey Gizmo).
  • With Customers.
  • With our affiliates and connected companies, such as subsidiaries, sister-companies and parent companies.
  • With third parties if necessary to comply with a legal requirement, for the administration of justice, to protect your vital interests or the vital interests of others, to protect the security or integrity of our databases or the Services, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
  • Other third parties with your consent to do so.

In addition, we may share Non-Personal Data- , aggregate and statistical or otherwise anonymized data may be shared without limitation with third parties at our discretion. This information does not contain Personal Data and is used to develop content and services for our Users.

  1. COOKIES
    The usage of our website or Services may include implementation of “cookies” or similar technologies, by us or by third parties, which will store certain information on your device. Cookies are used for many different purposes, including, and not limited to, enrich our website and Services work, as well as to understand your needs and optimize the website’s performance. Cookies enable to improve your experience while using the website. See more information about cookies at: allaboutcookies.org.

See below the list of third-party cookies and other tracking technologies currently used as part of the Services:

THIRD PARTY COOKIES
PURPOSE
PRIVACY POLICY
Google Analytics
Essential, Functionality, Operation & Security Cookies

Cookies 0pt-out

You are able to manage your cookies preferences, including the deletion of cookies, approval or decline of certain cookies, and receive notification prior to the store of a cookie. This can be done through your browser’s settings. For more information please review the below links (click according to the browser you are using):

Google Chrome; Firefox; Internet Explorer; Safari; Edge; Opera.

Third party’s cookies which are embedded in our website or Services shall be subject to the applicable third party’s cookie policy.

Blocking or erasing certain type of cookies may limit your online experience. Furthermore, disabling cookies will not prevent advertisements from being displayed, however the advertisements will not be personalized.

  1. USER RIGHTS

We acknowledge that different individuals have different privacy concerns and preferences. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. We provide you with the ability to exercise certain choices, rights and controls in connection with your information. Depending on your relationship with Wizer (e.g., if you are a Visitor, Customer Respondent or even employee), data protection and privacy laws provide you with various rights concerning your Personal Data

Please review our Privacy Rights Policy regarding your rights under applicable law.

You may exercise any or all of your rights in relation to your Personal Data by filling out the Data Subject Request (“DSR”) form available here, and send it to our DPO at: wizer.dpo@getwizer.com.

Where we are not able to provide you with the information for which you have asked, we will endeavor to explain the reasoning for this and inform you of your rights, including the right to complain to the supervisor authority (in the event you are EEA resident). We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any such information in accordance with applicable law.

  1. DATA RETENTION

We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out. We may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.

  1. SECURITY 

We take great care in implementing and maintaining the security of our website, our Services and your information. We have implemented technical, physical and administrative security measures to protect the Personal Data. In addition, we limit access to your information on our servers. The data collected by us is stored in the AWS data servers, for more information regarding the data security provided by AWS, please see: https://aws.amazon.com/security/.

  1. TRANSFER OF DATA

We use Amazon Cloud to store our data which are located in the EU and US. Further certain processing activities are conducted in Israel. In the event of data transfer out of your jurisdiction, we will take appropriate measures to ensure that your Personal Data an adequate level of data protection when it is being transferred as required under applicable law.

  1. CHILDREN

Our website and Services are intended for the general audience, which is not directed to persons under 16 years old. If a parent or guardian becomes aware that his/her child has provided us with Personal Data without their consent, he/she should contact us immediately.

We do not knowingly collect or solicit Personal Data from people under 16 years old. If we become aware that a person under 16 years old has provided us with Personal Data, we will delete such data from our databases.

If you are a User, please be aware that you may not upload to the Services any data concerning persons under the age of 16, and you may not send emails to Respondents who are under 16 years old. Doing any of the above constitutes an infringement of our Terms and may result in the suspension or Termination of the User’s Account.

  1. CHANGES AND UPDATES

The terms of this Privacy Policy will govern the use of the website, the Services and any information collected therein. Wizer reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently. In the event of any substantial change of this policy, we will make reasonable efforts to post a clear notice on the w website. Such substantial changes will take effect seven (7) days after such notice was provided on the Wizer Services or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Services after the Last Updated date will constitute acceptance of, and agreement to be bound by, those changes.

  1. DATA PROTECTION OFFICER

If you have any requests regarding the data collected under this Privacy Policy, including without limitation, requests to remove, delete, amend, modify or transfer the data, please contact our Data Protection Officer at: wizer.dpo@getwizer.com. Please include your name, address, email address and applicable DSR form, in any correspondence so that we can respond to your inquiry or request.

  1. CONTACT US

If you have any questions or concerns regarding privacy issues, or if you wish to be provided with any other information related to our privacy practices, please contact us at:

Wizer Feedback Ltd. info@getwizer.com

Please create an applicable link to the CCPA and also embed the CCPA notice in the footer of the home page.