Privacy Policy
Recently Revised: January 2022
This Privacy Policy (“Privacy Policy”), is an integral part of our Terms and Conditions (“Terms”), and governs the processing and transfer of personal data collected or processed by Wizer Feedback Ltd. (“Company“, “Wizer”, “we”, “us” or “our”) in connection with our website and our proprietary intelligent automated research platform and digital research wizard (“Platform“) and the services available through the Platform (“Services“).
Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms.
This Privacy Policy explains what data we may collect from you, how such data may be used or shared with others, how we safeguard it and how you may exercise your rights related to your Personal Data (as defined below), among others, and where applicable, as required according to the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
In the event you are a California resident and the CCPA applies to you – please also review our CCPA Privacy Notice.
If you do not agree to this Privacy Policy and to the data collection practices, we describe here, we may not be able to properly provide you with the Services. If you have any question to us regarding this Privacy Policy or our data practices, you are welcome to contact us at: info@getwizer.com.
APPLICABILITY
This Privacy Policy explains Wizer’s data collection practices that are applicable toward: (i) any visitor of our website (“Visitor”); (ii) any entity which uses the Services and their users (i.e., their employees) (“Customer“); and (ii) any individual who participates and answers a survey questionnaire provided by the Customer generated by the Platform (“Respondent” and “Survey“, respectively). Customers, Respondents and Visitors will be jointly referred to as “you” or “your”.
CONTACT DETAILS OF THE CONTROLLER
Wizer is considered as the “Data Controller” of the Personal Data we collect from our Visitors and Customers directly, as further detailed below. As with respect to Personal Data we collect regarding our Respondents we act as a Data Processor. Even as a Processor, we will assist our Customers, the Data Controllers to comply with applicable laws and respect your rights.
Wizer Feedback Ltd.,
12 Ha-Omanut Street, Netanya, Israel 4250445.
You may contact us as follows:
- Our online contact us form available at our Website
- By Email: info@getwizer.com
- DPO Email: wizer.dpo@getwizer.com
WHICH DATA DO WE COLLECT AND PROCESS AND FOR WHAT PURPOSE?
You can find here information regarding the purposes for which we process your personal data as well as our lawful basis for processing, the definition of “personal” and “non-personal” data and how it is technically processed.
We may collect two types of data and information from you, depending on your interaction with us. The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from which we have collected the Non-Personal Data. Non-Personal Data usually includes technical information. The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data”). For avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as Personal Data as long as such connection or linkage exists.
We do not knowingly collect or process any Special Categories of Personal Data, such as constituting or revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning a person’s health or data concerning a person’s sex life or sexual orientation (“Special Categories of Personal Data” or “Sensitive Data”). Moreover, in connection with Customers’ use of the Services, we do not monitor the data Respondents upload to our Services, therefore it is the Customer’s responsibility to ensure that Sensitive Data is not transmitted or uploaded to the Services. In the event you become aware that such data has been uploaded to the Services or collected by us unintentionally through a Survey, please inform us immediately.
The table below details the processing of Personal Data, the purpose, lawful basis and processing operations:
| Type of Data | Purposes of Processing | For EU persons – Legal Basis under the GDPR |
|---|---|---|
| Personal Data regarding Customers:Name, email address, access authorizations to the Services, payment information, bank account information, customer support issues. | We use this data to create an account and enable the Services. We will also use your email address to send you information about the Services, new services offered by Wizer, invoices and insights (“Direct Marketing”). In addition we will collect and process your payment details in order to process the payment for the Services | Our lawful basis for the collection and processing of the Customer’s Data is the performance of our contract with you – meaning, to create and administrate an account for you and in order to enable you to use our Services all in accordance to our Terms and Conditions. The Direct Marketing emails are based on our legitimate interest in which you may object and opt-out at any time. |
| Personal Data regarding Respondents:Respondent who choose to participate in a Survey, will be requested to provide certain data according to the information requested to be provided by the Respondent in the Survey. | We act as the processor when we collect and process this type of data, which is processed on behalf of our Customer, in order to provide our Services to our Customers. Such Survey’s data processing activities shall include collection, storing, accumulate and analysis. | Your consent. |
| Contact usIn the event you choose to contact us in order to ask any question you will be requested to provide your name, phone, email address, your company and free text. | To answer you question and provide you with the assistance, or any other service you requested.The correspondence will be stored by us in the event we believe it is required, for example, in the event of any claims or in order to provide you with any further assistance. | We process such Contact Information subject to our legitimate interest in order to respond to your inquiry. |
| Booking a demoIn the event you choose to book a free demo and to schedule a meeting you will be requested to provide your name, phone number, email address. | To schedule a meeting and to provide you with the free demo. | Our lawful basis for the collection and processing of the Customer’s Data is the performance of our contract with you – meaning, to create and administrate an account for you and in order to enable you to be provided with a demo all in accordance to our Terms and Conditions. The Direct Marketing emails are based on our legitimate interest in which you may object and opt-out at any time. |
| CareerIn the event you apply for a job via our website, we will collect your CVs and additional information such as your contact details. | We will review and store your job application for recruitment purposes. | Our legitimate interest. |
| Online identifierWhen you interact with our website your Internet protocol (IP) address. This data might be collected by us or by our service providers (i.e., through cookies). | We use this data in order to maintain, protect and manage our website for analytic and statistic purposes regarding interaction with our website. | Your consent which will be collected through our Website cookie banner. |
| Call center supportIn the event you choose to contact us through our toll-free number you may share Personal Information such as your name and contact details. We use a third party services provider TollFreeForwarding which forwards the call to VoiceNation that answers the call and generates your request through an email to our team. We recommend you review TollFreeForwarding privacy policy as well as the VoiceNation privacy policy for further information | We process the information provided by you in order to answer your question or provide you with assistance or support requested, and in any other event where we believe it is required to provide you with any further assistance. | Your consent. |
Please note that, the actual processing operation per each purpose of use and lawful basis detailed in the table above, may differ. Such processing operation usually includes set of operations, made by automated means, such as collection, storage, use, disclosure by transmission, erasure or destruction. Transfer of personal data to third party countries as further detailed in the Data Transfer section is based on the same lawful basis as stipulated in the table above.
In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the Services and to enforce the Terms, as well as to protect the security or integrity of our databases and the Services, and to take precautions against legal liability. Such processing is based on out legitimate interests.
HOW WE COLLECT INFORMATION
Depending on the nature of your interaction with the Website and Services, we may collect information either automatically or voluntarily provided by you or the Customer.
Depending on the nature of your interaction with the website and Services, we may collect information as follows:
- Automatically – we may use cookies (as elaborated below) or similar tracking technologies to gather some information automatically when you interact with our website.
- Provided by you voluntarily – we will collect information if and when you choose to provide us with the information, such as through a Survey you participate in, contact us communications, etc.
SHARING PERSONAL DATA
We share your data with third parties, including between our Customers and with trusted partners or service providers that help us provide our Services. You can find here information about the categories of such third-party recipients.
Where we share information with services providers and Customers, we ensure they only have access to such information that is strictly necessary in order for us to provide the Services. These parties are required to secure the data they receive and to use the data for pre-agreed purposes only, while ensuring compliance with all applicable data protection regulations (such service providers may use other non-personal data for their own benefit)
| CATEGORY OF RECIPIENT | DATA THAT WILL BE SHARED | PURPOSE OF SHARING |
|---|---|---|
| Customers | Respondents Data | We will share this data and the information generated by such data in order to provide our Services for our Customers. |
| Cloud Service Provider | All data | AWS provide us with data storage and hosting services. Our servers are located in Ireland. |
| Call Center Support | ||
| Analytics Service Provider | Online Identifiers | We will share this data with our analytic service provider in order to be provided with security, analytics and statistics with regards to our Website. |
| Legal and law enforcement | Subject to law enforcement authority request. | We may disclose certain data to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other user to legal liability, and solely to the extent necessary to comply with such purpose. |
COOKIES
The usage of our website or Services may include implementation of “cookies” or similar technologies, by us or by third parties, which will store certain information on your device. Cookies are used for many different purposes, including, and not limited to, enrich our website and Services work, as well as to understand your needs and optimize the website’s performance. Cookies enable to improve your experience while using the website. See more information about cookies at: allaboutcookies.org.
See below the list of third-party cookies and other tracking technologies currently used as part of the Services:
| THIRD PARTY COOKIES | PURPOSE | PRIVACY POLICY |
|---|---|---|
| Google Analytics | Essential, Functionality, Operation & Security Cookies | https://policies.google.com/technologies/partner-sites https://tools.google.com/dlpage/gaoptout/For information of our use of Google products, click here. |
USER RIGHTS
You may have certain rights regarding the Personal Data that Wizer has collected about you, note, we provide all individuals, regardless of where you are based, the same opportunity to exercise your rights.
We acknowledge that different individuals have different privacy concerns and preferences. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. We provide you with the ability to exercise certain choices, rights and controls in connection with your information. Depending on your relationship with Wizer (e.g., if you are a Visitor, Customer Respondent or even employee), data protection and privacy laws provide you with various rights concerning your Personal Data.
Please review our Privacy Rights Policy regarding your rights under applicable law.
You may exercise any or all of your rights in relation to your Personal Data by filling out the Data Subject Request (“DSR”) form available here, and send it to our DPO at: wizer.dpo@getwizer.com.
Where we are not able to provide you with the information for which you have asked, we will endeavor to explain the reasoning for this and inform you of your rights, including the right to complain to the supervisor authority (in the event you are EEA resident). We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any such information in accordance with applicable law.
DATA RETENTION
Basically, we only keep your data as long as required to fulfill the purpose for which the data was collected, or as we are required by law.
We retain the information we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out. We may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.
SECURITY
We take great care in implementing and maintaining the security of our Website, Platform, Services and users’ information. We employ industry standard procedures and policies to ensure the safety of individuals’ information and prevent unauthorized use of any such.
We take great care in implementing and maintaining the security of our website, our Services and your information. We have implemented technical, physical and administrative security measures to protect the Personal Data. In addition, we limit access to your information on our servers. The data collected by us is stored in the AWS data servers, for more information regarding the data security provided by AWS, please see: https://aws.amazon.com/security/.
STRANSFER OF DATA
We use Amazon Cloud to store our data which are located in the EU and US and certain processing activities are conducted from the HQ offices in Israel.
Any information you provide us may be transferred to and processed in countries other than the country from which you accessed our Services. If you are a resident of the European Economic Area (“EEA“) we will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer outside of the EEA. If you are a resident of a jurisdiction where the transferring of your Personal Data requires your consent, then your consent to this Privacy Policy includes your express consent for such data transfer.
CHILDREN
Our website and Services are intended for the general audience, which is not directed to persons under 16 years old. If a parent or guardian becomes aware that his/her child has provided us with Personal Data without their consent, he/she should contact us immediately.
We do not knowingly collect or solicit Personal Data from people under 16 years old. If we become aware that a person under 16 years old has provided us with Personal Data, we will delete such data from our databases.
If you are a User, please be aware that you may not upload to the Services any data concerning persons under the age of 16, and you may not send emails to Respondents who are under 16 years old. Doing any of the above constitutes an infringement of our Terms and may result in the suspension or Termination of the User’s Account.
CHANGES AND UPDATES
The terms of this Privacy Policy will govern the use of the website, the Services and any information collected therein. Wizer reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently. In the event of any substantial change of this policy, we will make reasonable efforts to post a clear notice on the w website. Such substantial changes will take effect seven (7) days after such notice was provided on the Wizer Services or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Services after the Last Updated date will constitute acceptance of, and agreement to be bound by, those changes.
DATA PROTECTION OFFICER
If you have any requests regarding the data collected under this Privacy Policy, including without limitation, requests to remove, delete, amend, modify or transfer the data, please contact our Data Protection Officer at: wizer.dpo@getwizer.com. Please include your name, address, email address and applicable DSR form, in any correspondence so that we can respond to your inquiry or request.
